Scenario (SAP Library - Internal Service Requests)

Scenario

Definition

Technical description of a particular internal service request in Customizing.

Use

A scenario specifies the appearance and the flow of an internal service request.

Structure

The following are some of the items stored in a scenario:

A descriptive short and long text.
For a cost-incurring scenario: Rules for calculating the incurred costs.
The entry type for the request and the ITS service.
The fields or characteristics that are to later appear on the request form.
The tasks that are triggered by this request.

To define scenarios, choose the required default settings in Customizing under: Cross-Application Components ® Internet- / Intranet Services ® Internal Service Request ® Definition of Scenarios ® Define Scenarios.