Returns and Repair Processing 

Purpose

The service department of the IDES AG receives a repair request from a customer. The customer sends the defect piece of equipment to our company. This equipment is then checked technically and subsequently we process the repair. After completion of the repair, the piece of equipment is delivered to the customer. The repair will then be invoiced.

You can find more information about this process under .

Process Flow

You can find the data for this process under .

  1. Activating the QM Check
  2. Creating the Service Notification and the Repair Request
  3. Posting the Goods Receipt of a Piece of Equipment to be Repaired
  4. Processing the Technical Check
  5. Displaying the Repair Request and the Service Order
  6. Editing the Service Order
  7. Processing and confirming the Service Order
  8. Technically Completing the Service Order
  9. Delivering the Repaired Piece of Equipment
  10. Creating the Billing Request
  11. Invoicing the Repair Request
  12. Settling and Completing the Service Order
  13. Analyzing the Result of the Repair request
  14. Deactivating the QM Check