Retail (IS-R)

An enterprise process area comprising the procurement, storage, distribution and sale of goods. Process scenarios are supported in both the retail and wholesale sectors.

Goods movements are planned and tracked at every stage in the logistics chain using a Retail Information System.

Key retailing processes are:

• Assortment management
• Sales pricing
• Promotion management
• Stock allocation
• Materials planning and ordering
• Goods receipt
• Invoice Verification and rebate management (subsequent settlement)
• Warehouse Management
• Picking and delivery
• Billing
• Store supply

The retailing business processes play a crucial role in controlling and monitoring the whole value chain, thus enabling retailers to react swiftly to changes in consumer behavior (efficient comsumer response - ECR).