Work Center Identification 

Use

To execute telephony functions, the system has to recognize the connection between a computer and the telephone belonging to it, that is, the work center has to be able to be identified. The following options exist for the identification of work centers:

Ideally, identification by registry entry or identification by host name is used. If this is the case, when a work center is created, either a SAPphone work center ID is stored in the registry of the relevant PC or the unique host name of the computer is stored in the SAP System.

Only choose mixed identification if it is not possible to use the other types of identification in your telephony environment. Where identification by registry entry or host name can be used, the type of identification is chosen automatically by the system depending on the interface used: When telephony functions are executed in the SAP GUI, identification by registry entry is used. In contrast, identification by host name is used in the Internet applications because it is not possible to identify ITS work centers by registry entry. SAPphone only uses identification by user or temporary identification if it is not possible to use identification by registry entry. However, due to the permanent user-work center relationship, only choose identification by user if the employees whose work centers cannot be identified by registry entry work at fixed work centers. If you choose the temporary identification, different users can use your work center but they have to create the work center again (that is, specify the telephony server and telephone number) each time they execute a new logon.

Activities

You set work center identification in the SAP Implementation Guide under Basis ® Basis services ® Communication interfaces ® SAPphone: Client-wide settings ® Activate telephony / Choose work center identification.

The settings for work center identification should not be changed when the system is in operation because then the work center settings would no longer be found automatically. The work centers would then have to be created again.

Type of identification

Prerequisites

Activity

Identification by registry entry

The SAP GUI is installed locally on every work center.

All computers have a 32-Bit-Windows operating system.

The Internet application functions of SAPphone are not used in this client.

The users who create the work center have authorization to write in the registry of the relevant computer.

Select Never use host names.

Identification by host name

The host names of the computers are unique throughout the system.

Select Always use host names.

Identification by registry entry or host name

The prerequisites for identification by registry entry apply to GUI work centers, those for identification by host name apply to ITS work centers.

Select Host names only for ITS.

Identification by user

The users of the work centers for which the prerequisites for identification by registry entry are not fulfilled, always execute the telephony functions on the same work center.

Select Never use host names and ...Link work center to user.

Temporary identification

The work center settings have to be maintained again each time you log on to a new work center for which the prerequisites for identification by registry entry are not fulfilled, before the telephony functions can be used.

Select Never use host names without selecting ...Link work center to user.