Definition Of A Scenario 

Use

You need to define a scenario for each specific internal service request for which you want to later provide a form.

Prerequisites

As the internal service request is based on the general notification, you need to make the settings in Customizing for notifications. For more information, see the implementation guide (IMG) under Cross-Application Components ® Internet / /Intranet Services ® Internal Service Request ® Scenario Definition ® Prepare General Notification.

Features

In a scenario you specify the fields that are ready for input, which are visible in the request form, and you also specify their function.

Activities

To define scenarios, choose the following in Customizing: Cross-Application Components ® Internet- / Intranet Services ® Internal Service Request ® Definition of Scenarios ® Define Scenarios.

Note that there are already predefined scenarios that you can copy and adapt to your requirements.

In the basic data, you need to make the following minimum entries: a name, an explanatory short and long text, and a name for the ITS service.

Create characteristics and name them. Categorize the characteristic if required.

Create tasks and name them. Enter the name of a person responsible for each task (directly or using a standard role).