Orders (CS-SE/PM-WOC-MO) 

Purpose

Orders form an important part of the detailed planning of tasks and their accompanying documentation in Plant Maintenance or Customer Service.

A technician on site must execute tasks at a technical object. For this, materials, utilities and staff must be planned and costs estimated. The order supports you with these tasks, since it primarily contains data for planning and executing tasks, which must be performed at the technical object in question.

Implementation Considerations

You can also supplement them with notifications. However, it is not necessary to use notifications in order to use orders.

Integration

The extensive functions available for orders are supplemented through integration with the following application components:

Materials Management (MM)

For more information, see Inventory Management.

For more information, see Purchase Requisitions and Basic Process for Procurement of Service.

Project System (PS)

For more information, see Project System.

Quality Management (QM)

For more information, see Planning of Calibration Inspection.

For more information, see Test Equipment Management and Where-Used Lists and Central Replacement.

For more information, see Results Recording.

Production Planning and Control (PP)

For more information, see Capacity Planning in Customer Service and Capacity Planning in Plant Maintenance.

Financial Accounting (FI)

For more information, see Creditor Master Data and Debitor Master Data.

For more information, see Invoice/Credit Memo Entry and Logistics – Invoice Verification.

Funds Management (FI)

For more information, see Funds Management.

Asset Accounting (FI-AA)

For more information, see Asset Accounting (Overview).

Controlling (CO)

For more information, see Cost Center Planning.

For more information, see Settlement.

For more information, see Information System.

Investment Management (IM)

For more information, see Investment Management (Overview).

Personnel Management (PA)

For more information, see Personnel Administration.

Workflow Management (BC-BMT-WFM)

For more information, see Maintenance and Service Orders (PM-WOC-MO/CS-SE).

The following interfaces to external systems are also available:

External System

Application Scenario

SAP Business-to-Business Procurement for material planning using external catalogs on the Internet

From the PC, you call up catalogs, which are stored on the Internet, choose the required materials and copy them to the order.

SAP ArchiveLink™ for optical storage of incoming documents

You can assign different documents (for example, photographs of damage, the fax of a malfunction report) to the tasks and display them directly from the SAP System at any time.

For more information, see Plant Maintenance and Customer Service.

Spare parts procurement using external catalogs with user exit EXIT_SAPLCOMK_003

From the PC, you call up spare parts catalogs, which are stored there in electronic form, choose the required materials and copy them to the order.

Features

Functions are available in the following areas: