Configuring SAPphone

Configuring SAPphone

Purpose

Various settings must be made in SAPphone to facilitate communication between R/3 and the telephone system.

Prerequisites

The following components must be installed - in a central, client-server or local architecture:

Telephony hardware (for example, telephone exchange, or telephony server for a central or client-server installation)

Telephony software (for example, from the manufacturer of the telephone system or a third-party product)

SAPphone Server (when using TAPI)

Process Flow

SAPphone administration can be reached via the following menu paths:

Initial screen	Menu path
Business Communication-Administration (Tools ® Business Communication)	Communication ® SAPphone
SAPoffice (System ® Services ® Office)	Administration ® SAPphone ® System administration

Executing Customizing

From SAPphone administration, you can select Goto ® Customizing to access the Customizing function directly. You should make the following entries:

- Defining address data areas

- Setting the client-wide activation flag

- Defining the number conversion rules for incoming calls

If you use the Customer Interaction Center and want to use the call center function deflect: Create groups of telephone numbers for deflecting

If you want to protect telephone numbers: restrict allowed extension numbers

Create a telephony server

Create workplaces

Define the user-specific settings

Test the settings

Result

Call can be initiated and received in the R/3 System. Administrators can change the server settings as well as the work center and user-specific settings. Users can change their own work center and user-specific settings. Tools are available for monitoring sending and for error analysis.