BC- SAPphone

SAPphone

Telephone Integration with SAPphone

Central Architecture

Client-Server Architecture

Local Architecture

Configuring SAPphone

Authorizations in SAPphone

Telephony Server

Number Conversion Rules

Creating and Maintaining the Telephony Server

Example of Telephony Server Settings

Work Center and User-Specific Settings

Maintaining the Work Center and User Settings

Protecting Extensions

Creating Extension Groups

Creating and Maintaining Work Centers

Creating Work Center and User Settings Centrally

Maintaining User Settings

Template for User Settings

Starting Tasks

Transferring Calls

Copying Settings

Central Maintenance of SAPphone Settings

Testing Telephone Integration

Testing the System Settings

Testing the Settings

Checking Missing Assignments

Monitoring the Telephone Environment

Error Analysis

Processing Outgoing Calls

Processing Incoming Calls

Working with SAPphone

Initiating a Call

Accepting a Call

Assigning Unidentified Callers

Sending Calls

SAPphone Server

SAPphone Server: Installation

Configuring the SAPphone Server

Registering the SAPphone Server

Selecting the Activation Type

Using the SAPphone Server