Various views are available in SAPphone for monitoring the system status for telephone integration. For each external telephony component, you can display the current operational statuses and, if necessary, configure a trace.

SAPphone administration offers various views of your system environment. All views show the telephone integration in a tree structure with the following levels:

• the clients in the R/3 Systems, in which the telephony servers are created
• the telephony server for each client
• the workplaces for each telephony server

The telephony servers are displayed with name and description, workplaces with extension, workplace ID and user name of the workplace user. You can display more information on the telephony servers by switching between different views:

• the number of workplaces per telephony server
• which telephony servers support canonical numbers
• which telephony servers are local servers
• the name of the RFC destination for each telephony server
• the location of each telephony server

From SAPphone administration, you can display the current system status for each telephony server. If errors occur, you can set the trace for the external telephony component to the highest level in SAPphone administration. The trace logs the data until you reset it.

You can display the trace in the R/3 System. To do this, specify the required time period and level of information (for example, only errors and warning or also information). In the trace display, you can call further explanations and, if necessary, solution proposals for each entry.