Accepting a Call

Accepting a Call

Purpose

This process processes the data of an incoming call. It can prompt the system to display call information on the screen, branch directly to an application, or transfer the call data to an application.

Process Flow

The process starts when a call is received.

If telephone integration has been implemented using a central architecture, the following process must be started by a user action. The details of the action depend on the application involved. Two examples:

When the telephone rings, select the function Incoming call.
An express message with the name, company, and telephone number of the caller is displayed. You can then branch to the detail screen or the selected application from this dialog box.

Depending on the user-specific settings,

An application is launched directly.

A screen containing R/3 information about the caller is displayed.

If the caller could not be identified, you can search for the caller address manually.

To establish the connection, lift the handset.

From the dialog box containing the caller data, you can execute various functions, e.g. enter a note or call a list of tasks via an application, from which you can choose a task to be processed.

You can close the data display window or the application without affecting the current connection.