Processing Outgoing Calls

Processing Outgoing Calls

Purpose

The information on the steps performed by SAPphone to initiate an outgoing call is important for administrators if an error occurs.

Process Flow

The process beings when an R/3 user initiates a call. The R/3 System must locate the information required to execute the instruction:

the telephone number of the caller
the dialed number (converted according to the number conversion rules)
the connection to the telephone system.

Read the work center settings

The settings for the work center are read from table TERMNL (the SAPphone ID for the work center is stored locally in the registry).

Result:

SAPphone ID, telephone number and telephony server for the work center

Read the telephony server settings

The telephony server settings are read from the table SPH_SERVER or SXNODES.

Result:

RFC destination for accessing the telephone system software

Convert the dialed number

The dialed telephone number is converted for outgoing calls in accordance with the number conversion rules.

Result:

The dialed number is converted to meet the local and technical requirements.

Initiate the call

SAPphone transfers the outgoing and dialed telephone number to the telephone system software via the RFC destination using the function SPS_MAKE_CALL.

Result:

The call is initiated and the telephone rings.