Checking Missing Assignments 

Prerequisites

You have discovered that no user could be determined for an incoming call.

Procedure

  1. From the initial SAPoffice screen (System ® Services ® Office), choose Administration ® SAPphone ® Settings (extended)
  2. Simulate a call.
  3. Select Utilities ® Assign incoming call
  4. Check the data and information displayed. For further information, please read the associated long text.
  5. Choose Call/log. The incoming call is simulated again. However, each step in the search for the caller is logged this time and, as a result, the step in which the error occurs can be easily identified from the log.