Telephony Server 

A telephony server in R/3 is a logical unit in which the settings required for telephone integration in R/3 are stored. These settings (for example, RFC destination and number conversion rules) allow the R/3 System to communicate with an external telephone system.

For telephone integration, it is essential that a telephony server be assigned to each work center.

Integration

The communication process between R/3 applications, work centers, telephony servers and the telephone system depends on the telephone integration architecture. The telephony server assigned in R/3 does not have to be an actual physical telephony server. It simply represents the external telephony software that is installed on a server (centrally), on each work center (locally), or distributed among the two (client-server).

Structure

The settings for the telephony server are as follows:

Name

Description

Example

Server

Telephony server ID (max. 6 characters), defined by user.

SERV1

Description

User-defined text

Central server

Location

Country indicator for location of relevant PBX (values as in table T005).

DE

Local server

The virtual server is installed on the work center. One entry can contain several work centers with identical properties.

X

RFC destination

For a central architecture, specify the RFC destination of the server.
In client-server or local architectures, specify the RFC destination that refers to the work center.
Required for outgoing calls.

SAPPHONE

Can. numbers

PBX can process numbers in canonical format (for example, +49 (6227) 474-3456). Required for outgoing calls.

X

Number prefix

Telephone number of the PBX, that is, the area code and main number without extensions (required for incoming calls)

06227/47

Extension length

Internal number length

5

Number conversion for outgoing calls.

You define number change rules by specifying the following number sequences:

  • the part of the telephone number to be deleted
  • the part that is to replace the deleted part

You can also add a description of the rule.

Replaced number
06227

Replacement number
0

Comment
local network

Extension group

Specification of creation of a group that restricts the allowed extension numbers

SD employee

Server is ready

Select this option to activate the server. A connection test must be carried out before the server can be used.

You can reset this in the event of a server failure so that the users are notified accordingly.

X

Compatibility of server software

The Connection test function can be used to check the compatibility of the server software with the SAPphone interface.

3.45A

Operation type

  • Dialog
  • Batch

The standard setting is Dialog.

If you wish to download lists of telephone numbers from a telephony server at night (e.g. for a telephone campaign), the server must be batch-compatible.

Each client can contain a maximum of one telephony server with a batch-compatible indicator.

Dialog