For SAPphone to be able to identify callers, telephone numbers must be assigned to the caller address in the form in which they are received by the system. Telephone numbers are often received by the system in a form which is different to the way in which they are maintained in address management and SAPphone therefore uses its own fields, which are assigned ‘invisibly’ to the telephone numbers in address management, when searching for caller data. This assignment should take place in SAPphone when a caller cannot be identified.

If no data can be displayed for the caller, users themselves can search for the caller data in address management. A dialog box can be called by the user for this purpose. When the user has selected the caller data, the incoming telephone number can be assigned to the caller so that the caller can be identified in future.

This function can be executed from the dialog box which is displayed to the user when an incoming call is received, for example.

If no data can be displayed for the caller because the caller could not be identified, users themselves can search for the caller data in address management. This function can be called by selecting Addresses.

When the user has found the caller address, the address can be selected and the number which could not be identified can be assigned to the user.