Workload Analysis

Workload Analysis

Use

Using the workload analysis, you can determine the workload of individual employees, positions, jobs, or organizational units.

Workload analysis can be used to evaluate past results ("completed since...") and predictions for the future ("to be processed since...").

Prerequisites

You require appropriate authorization for the functions shown. This is an authorization for the authorization object S_PROGRAM for executing a program for authorization group 'SWI_WLA'.

Features

Workload for Past System Analysis

A list of work items is displayed which were completed by members of the organizational entity (PD) before the specified date.

A work item must meet the following criteria to be displayed in this list:

The work item must represent a single-step task which satisfies the selection criteria entered in the Task filter.
The work item must be a type W work item (dialog work item).
The work item must have the status completed.

For more information on the status of work items, refer to Status.

The current agent of the work item is a user who is assigned directly or indirectly to the organizational entity (PD) specified under 1.

The completed work items are displayed in a list with the following information:

Organizational unit of the current agent.

Current agent for the work item.

Number of the single-step task represented by the work item.

Date of final completion.

Work item text.

Duration of processing.

List Operations

You can call the definition of a particular single-step task by double-clicking on the relevant task.

Double-clicking on the plus sign in front of a single-step task displays the work items for the task.

You can display a work item by double-clicking on the relevant work item entry.

Export as an MS Excel Document

You can export the displayed list an MS Excel document. To do this, choose List ® Excel.

Statistics

Summarizing for statistics

The information can be summarized for statistical purposes.

To do this, position the cursor on one of the following columns: OrgUnit, Agent, Task or Date and select Goto ® Statistics.

Depending on the column you selected, the following information is displayed:

Organizational unit and number of work items completed by an employee from the organizational unit.

Agent and number of work items completed by this agent.

Task and number of work items for this task which were completed.

Date and number of work items completed on this date.

In addition, the following times are calculated:

10% threshold:

For 10% of the work items, the duration of processing was shorter than the time entered.

50% threshold:

For half of the work items, the duration of processing was shorter than the time entered.

90% threshold:

For 90% of the work items, the duration of processing was shorter than the time entered.

Workload for Future System Analysis

A list of work items is displayed which must be processed by the specified date by members of the organizational entity (PD).

A work item must meet the following criteria to be displayed in this list:

The work item must represent a single-step task which satisfies the selection criteria entered in the Task filter.
The work item must be a type W work item (dialog work item).
The work item must have the status waiting, ready, in process, reserved, or executed.

For more information on the status of work items, refer to Status.

The current agent of the work item must be a user who is assigned directly or indirectly to the organizational entity (PD) specified under 1.

This only applies to work items with the status waiting, in process, reserved, or executed, since there can only be a current agent in these cases.

There must be at least one user among the possible agents of the work item who is assigned directly or indirectly to the organizational entity (PD) specified under 1.

This only applies to work items with the status waiting or ready since these do not yet have a current agent.

The latest end deadline for processing the work item must be earlier than the specified date.

The list of work items is grouped by user and task. At the end of the list the work items and their tasks for which no current user exists are displayed under the header Not reserved for an agent.

When no date is specified, a user's workload corresponds to the contents of his/her work list in the integrated inbox.

List Operations

You can call the definition of a particular single-step task by double-clicking on the relevant task.

Double-clicking on the plus sign in front of a single-step task displays the work items for the task.

You can display a work item by double-clicking on the relevant work item entry.

Activities

You access workload analysis by going to the Area Menu for SAP Business Workflow (Organization) or to the Area Menu for SAP Business Workflow (Development), and choosing Reporting ® Workload analysis (transaction SW15).