SAP Customer OnDemand
About SAP Customer OnDemand
A thorough overview of the solution, including the SAP Customer OnDemand feature matrix and system and software requirements, is published below in seven languages.
About SAP Customer OnDemand
How-To Videos
Quick tutorials for key tasks in SAP Customer OnDemand are published below. All videos are narrated in English and provided in MP4 format. Certain videos are also captioned in English
,
and subtitled in French
, German
, Italian
, Portuguese
, Simplified Chinese
, and Spanish
.
All captioned and subtitled videos are provided in HTM/SWF format.
General Features
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What’s New in SAP Customer OnDemand – February 2013
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Using Feed in SAP Customer OnDemand
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Using the Toolbar and Panes in SAP Customer OnDemand
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Using the Shelf, Flags, and Favorites in SAP Customer OnDemand
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Creating and Editing Items with SAP Customer OnDemand
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Managing Your Profile in SAP Customer OnDemand
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Changing Your Feed Settings in SAP Customer OnDemand
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Customizing Your Personal Settings in SAP Customer OnDemand
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Organizing Items with Tags in SAP Customer OnDemand
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Welcome to Your Home Page in SAP Customer OnDemand
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Defining Notification Rules with SAP Customer OnDemand
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Assigning User Access Rights by Roles in SAP Customer OnDemand
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Adapting the User Interface in SAP Customer OnDemand
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Setting Up Data Access Restrictions in SAP Customer OnDemand
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Working with Report Details in SAP Customer OnDemand
Social Media Features
Sales Features
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Start Here for SAP Sales OnDemand
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Working with Leads in SAP Customer OnDemand
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Enabling SAP Customer Insight
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SAP Customer Insight for iPad®
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Adding Activities with Sales Activity Advisor in SAP Customer OnDemand
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Creating Items on the SAP Customer OnDemand iPad app
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Navigation and Feed for the SAP Customer OnDemand iPad app
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Creating Sales Quotes with SAP Customer OnDemand
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Creating a Site Visit Report with SAP Customer OnDemand
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Working with iPad Offline Mode in SAP Customer OnDemand
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Setting Up Sales Territories with SAP Customer OnDemand
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Using the Reports Quick Filter in SAP Customer OnDemand
Service Features
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Processing Tickets with SAP Customer OnDemand
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Creating a Knowledge Base Mashup in SAP Customer OnDemand
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Defining Routing Rules for Tickets with SAP Customer OnDemand
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Setting Up Service Teams with SAP Customer OnDemand
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Setting Up E-Mail Channels in SAP Customer OnDemand
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Support Portal Administration with SAP Customer OnDemand
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Prioritizing Tickets with Service Level Agreements in SAP Customer OnDemand
User Guide
A comprehensive user guide for the general, marketing, sales, service and social media features of the solution is published below in seven languages.
SAP Customer OnDemand User Guide
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English: SAP Customer OnDemand User Guide
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Français: Guide utilisateur SAP Customer OnDemand
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Deutsch: SAP Customer OnDemand – Benutzerleitfaden
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Italiano: Guida per utenti del sistema SAP Customer OnDemand
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Português: Guia do usuário do SAP Customer OnDemand
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简体中文: SAP Customer OnDemand 用户向导
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Español: Guía del usuario de SAP Customer OnDemand