Remote Support Component 1.0
Remote support component is a system monitoring and analysis platform, specifically for SAP customers who only have an SAP BusinessObjects install-base (i.e. no SAP applications such as NetWeaver, SAP Business All-in-One and SAP Business ByDesign). It is a support component that allows customers to better manage, monitor and evaluate their SAP BusinessObjects Enterprise system. It is provided free of charge to customers with a Standard or Enterprise support contract.
The documentation can be found in the Remote Support Component area of SAP Service Marketplace