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SAP Utilities is a process-oriented sales and information system that supports all services provided by utility and waste disposal companies. You can use SAP Utilities to manage and bill residential, commercial and industrial, and prospective customers.

In times of deregulated markets and increasing competition, it is vital that you provide the bet possible response to your customers’ requirements, use operational information tailored to their specific requirements, and maximize revenue potential. As an integrated component in SAP ERP , SAP Utilities provides you with all the benefits of a comprehensive and effective Enterprise Resource Planning (ERP) System.

SAP Utilities helps you to keep you business processes as streamlined and as efficient as possible. As a single software solution, SAP Utilities eliminates incompatible and isolated information in the back office.With SAP Utilities , you can access data at any time from diverse business areas, providing you with the information you need to make the right decisions.


Solution Portfolio SAPfor Utilities

SAP Utilities is part of the solution portfolio SAP for Utilities and includes the SAP Utilities (IS-U) industry-specific component.

SAPforUtilities can be integrated with the following applications:



SAP Customer Relationship Management

SAP Help Portal (

Start of the navigation path SAP Business Suite Next navigation stepSAP Customer Relationship Mgmt. End of the navigation path

SAP NetWeaver Business Intelligence

SAP Help Portal (

Start of the navigation path SAP NetWeaver Next navigation step(or other release) Next navigation stepGerman Next navigation stepSAP NetWeaver by Key Capability{ Next navigation stepBI Content Next navigation stepIndustry Solutions Next navigation stepUtilities End of the navigation path

SAP NetWeaver Portal

SAP Help Portal (

Start of the navigation path SAP NetWeaver Next navigation stepPortal Content End of the navigation path

SAP Utilities Customer E-Services

SAP Solution Manager

You can use the Plant Maintenance (PM), Customer Service (CS) and Sales and Distribution (SD) SAP ECC application components to bill service orders, service contracts, services, and the sale of goods. Due to the large number of postings from billing and budget billing requests, these are posted in a subledger in Contract Accounts Receivable and Payable (FI-CA) .

SAP Utilities uses SAP Business Workflow to automate the processing of its many business processes. Common workflows include initial creation of a service connection and the disconnection of devices.


  • You can use Basic Functions to manage addresses and regional structures. You can generate schedules for meter reading, budget billing, and billing.

  • You can use Master Data to manage data that remains fixed for long periods of time. In IS-U, this data includes the business partners, contracts and contract accounts, connection objects (buildings and real estate) and the premises, installations, and device locations contained therein.

  • You can use Device Management to manage the installations, meter reading, and the certification of all devices for a utility company.

  • The Billing component is used to bill the standard divisions: Electricity, gas, water/waste water, district heating, and multimedia services (for example, cable TV).

  • You can use Invoicing to group services and invoice them on one bill. You can also use Invoicing to calculate and charge duty, fees, and taxes.

  • In Customer Service you can use the Customer Interaction Center (CIC) or Front Office to display all data and start specific business processes. In Internet-Self-Services your customers can send you new data or changes to their existing data via the Internet. For example, they can grant you collection authorization or register a move-in.

  • Energy Data Management (EDM) is a solution that meets the requirements of interval reading, schedule management, and the billing of interval energy consumption. EDM includes the following functions:

    • Central database for energy data (Energy Data Repository)

    • Settlement and schedule management using the settlement workbench

    • Billing of profiles using real-time-pricing billing (RTP billing)

  • Intercompany Data Exchange (IDE) fulfills the requirements of the deregulated market. IDE includes the following functions:

    • Infrastructure for processing deregulated business processes

    • Unbundling

    • Data exchange processes

    • Change of supplier processes

    • Bill and payment processing in the deregulated environment

  • Work Management combines various SAP components and enhances them to include industry-specific functions for planning, calculating, executing, and billing work orders.

  • SAP Waste and Recycling (IS-U-WA) is a comprehensive logistics, billing, service, and customer service system that covers all the business processes required by a waste disposal company.

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