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Service Level Agreement (SLA) Violation Overview

Technical Data

Technical Name of the iView

com.sap.pct.erp.eic.iviews.Reports.SLA_VIOLATION_OVERVIEW

Runtime Technology

Remote BI iView

Data Source or Data Store

QUERY= 0EIC_MC01_Q0011

 

This query shows the overview of SLA violation activity execution time in terms of violation volume and violation percentage. You can break down the results according to different characteristics such as employee target group, selecting from free characteristics.

Integration

The Service Level Agreement (SLA) Violation Overview iView launches the BI query 0EIC_MC01_Q0012. You can find the iView under Workset: SLA Reports in the role Employee Interaction Center Manager/Agent (SAP ERP). You can call the iView using the link in the EIC Service Map under Service Level Agreement Reports. The BI query displays the selection variables.

Configuration

Information on the settings for the iView properties

Description (GUI)

Property

Maintained by

Entry Type

Example Entry

Allowed Entries

System

System

Administrator

Required

SAP_BW

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