Work ManagementStandard Components in Work Management
Customer Service (CS)Technical Objects (CS-BD/PM-EQM)Task Lists (CS-AG/PM-PRM-TL)Maintenance Planning (CS-AG/PM-PRM-MP)Orders (CS-SE/PM-WOC-MO)Completion Confirmations (CS-SE-CON/PM-WOC-JC)Maintenance History (PM-WOC-MH)Master DataService ObjectService ProductProcessingProcess VariantsService Product ConfigurationScenario: Inspection Service for Customer StationScenario: Installation of New Service ConnectionScenario: Repair of Existing Customer ObjectService Connection: Sales Order Processing (Workflow)Service Connection with Customer Quotation (Workflow)Service Connection: (Workflow)Disaggregation of SD and CS ProcessesDistribution of Master Data and Customizing DataSettings in the IS-U System and the SAP Standard SystemTechnical ImplementationInspection ListInspectionAperiodic InspectionCarry Out and Complete Initial InspectionCarry Out and Complete Advance InspectionComplete Unscheduled InspectionPeriodic InspectionCreation of Work Orders/Notifications in the Inspection ListArchiving Campaigns of Inspection Lists (IS-U-WM)Checks (IS-U-WM)Special Features Specific to Archiving Objects (IS-U-WM)Introduction to Data Archiving (CA-ARC)Background InformationReasons for ArchivingData Archiving RequirementsImportant TermsOptical ArchivingReorganizationResidence Times and Retention PeriodsBackup/RestoreArchiving FeaturesData Security During ArchivingData CompressionStorage Space Gained by ArchivingCalculating Storage Space GainedArchiving Without Database BackupAccessing Archived DataConverting Old Archive FilesLink to External Storage SystemsThe Archiving ProcedureStep 1: Creating (the First) Archive FilesStep 2: Storing Archive FilesStep 3: Running Delete ProgramsArchiving ObjectSample Data Description Using an FI DocumentData ObjectArchive AdministrationArchive Development KitUser Authorization ChecksTables and Archiving ObjectsDisplaying Archiving Objects and TablesDetermining Space Information (Oracle)Determining Space Information (MaxDB)Determining Space Information (Informix)Network GraphicCalling the Network GraphicAccessing Archived DataArchive Administration: Archiving Session OverviewCalling Archiving Session ManagementDisplaying Archiving Session DetailsDisplaying Archive File DetailsInterrupting and Continuing Archiving SessionsAutomatic Interruption of an Archiving SessionExplicitly Interrupting an Archiving SessionContinuing an Interrupted Archiving SessionDatabase Actions Before and After ArchivingDatabase Actions Before ArchivingDatabase Actions to Take Effect After Archiving or DeletingPerforming an SQL TraceArchive SelectionSelecting Archive FilesStatisticsCreating StatisticsLogsStandard LogCross-Archiving-Object Check and DeleteCustomizingCross-Archiving-Object CustomizingTechnical SettingsCheck and DeleteArchiving-Object-Specific CustomizingTechnical SettingsLogical File NameArchive File SizeSettings for the Delete ProgramFile Storage to Storage SystemCustomizing: Postprocessing SettingsArchive RoutingRouting of Archive Files to Different Content-RepositoriesRouting of Archive Files to Different DirectoriesBasis CustomizingDefining Logical Path and File NamesArchiving ProcedureArchiving ChecklistScheduling Preprocessing ProgramsCreating Archive FilesStoring Archive FilesRetrieving Archived FilesDeleting Archived Data from the DatabaseScheduling PostprocessingReloading DataBuilding IndexesDeleting IndexesReading Archive FilesVariant Maintenance for Archiving JobsMaintaining Start Date and Spool ParametersMaintaining Spool ParametersMaintaining the Start DateArchive Information SystemUsing the Archive Information SystemCreate Information StructuresActivating and Deactivating Information StructuresFilling and Emptying Information StructuresReporting Information StructuresProcedure for Reloaded ArchivesStatusCreating Database IndexesPartitioningCopying of Infostructure DataExample: Partitioning of an InfostructureArchive Retrieval ConfiguratorField CatalogsCreating Field Catalogs (One Source Table)Creating Field Catalogs (More than one Source Table)Archive ExplorerReportingAd-Hoc ReportingUse of List VariantsArchive File Browser UsageTable AnalysisXML-Based ArchivingCharacteristicsThe Archiving Procedure: XML-based ArchivingXML Archiving ObjectArchive Administration: XML ArchivingAuthorization Check: XML ArchivingArchive Management: XML ArchivingCollection DetailsArchiving Session Detail: XML ArchivingArchiving Format for Packed ResourcesCustomizingCross-Archiving-Object Customizing: XML ArchivingArchiving-Object-Specific Customizing: XML ArchivingBasis Customizing: XML ArchivingArchiving Procedure: XML Data ArchivingReading ResourcesDeleting Archived Data from the Database: XML ArchivingData Archiving (CA-ARC)Introduction to Data Archiving (CA-ARC)Background InformationReasons for ArchivingData Archiving RequirementsImportant TermsOptical ArchivingReorganizationResidence Times and Retention PeriodsBackup/RestoreArchiving FeaturesData Security During ArchivingData CompressionStorage Space Gained by ArchivingCalculating Storage Space GainedArchiving Without Database BackupAccessing Archived DataConverting Old Archive FilesLink to External Storage SystemsThe Archiving ProcedureStep 1: Creating (the First) Archive FilesStep 2: Storing Archive FilesStep 3: Running Delete ProgramsArchiving ObjectSample Data Description Using an FI DocumentData ObjectArchive AdministrationArchive Development KitUser Authorization ChecksTables and Archiving ObjectsDisplaying Archiving Objects and TablesDetermining Space Information (Oracle)Determining Space Information (MaxDB)Determining Space Information (Informix)Network GraphicCalling the Network GraphicAccessing Archived DataArchive Administration: Archiving Session OverviewCalling Archiving Session ManagementDisplaying Archiving Session DetailsDisplaying Archive File DetailsInterrupting and Continuing Archiving SessionsAutomatic Interruption of an Archiving SessionExplicitly Interrupting an Archiving SessionContinuing an Interrupted Archiving SessionDatabase Actions Before and After ArchivingDatabase Actions Before ArchivingDatabase Actions to Take Effect After Archiving or DeletingPerforming an SQL TraceArchive SelectionSelecting Archive FilesStatisticsCreating StatisticsLogsStandard LogCross-Archiving-Object Check and DeleteCustomizingCross-Archiving-Object CustomizingTechnical SettingsCheck and DeleteArchiving-Object-Specific CustomizingTechnical SettingsLogical File NameArchive File SizeSettings for the Delete ProgramFile Storage to Storage SystemCustomizing: Postprocessing SettingsArchive RoutingRouting of Archive Files to Different Content-RepositoriesRouting of Archive Files to Different DirectoriesBasis CustomizingDefining Logical Path and File NamesArchiving ProcedureArchiving ChecklistScheduling Preprocessing ProgramsCreating Archive FilesStoring Archive FilesRetrieving Archived FilesDeleting Archived Data from the DatabaseScheduling PostprocessingReloading DataBuilding IndexesDeleting IndexesReading Archive FilesVariant Maintenance for Archiving JobsMaintaining Start Date and Spool ParametersMaintaining Spool ParametersMaintaining the Start DateArchive Information SystemUsing the Archive Information SystemCreate Information StructuresActivating and Deactivating Information StructuresFilling and Emptying Information StructuresReporting Information StructuresProcedure for Reloaded ArchivesStatusCreating Database IndexesPartitioningCopying of Infostructure DataExample: Partitioning of an InfostructureArchive Retrieval ConfiguratorField CatalogsCreating Field Catalogs (One Source Table)Creating Field Catalogs (More than one Source Table)Archive ExplorerReportingAd-Hoc ReportingUse of List VariantsArchive File Browser UsageTable AnalysisXML-Based ArchivingCharacteristicsThe Archiving Procedure: XML-based ArchivingXML Archiving ObjectArchive Administration: XML ArchivingAuthorization Check: XML ArchivingArchive Management: XML ArchivingCollection DetailsArchiving Session Detail: XML ArchivingArchiving Format for Packed ResourcesCustomizingCross-Archiving-Object Customizing: XML ArchivingArchiving-Object-Specific Customizing: XML ArchivingBasis Customizing: XML ArchivingArchiving Procedure: XML Data ArchivingReading ResourcesDeleting Archived Data from the Database: XML ArchivingData Archiving in SAP NetWeaver ASArchiving User and Authorization Changes (BC-ADM-SEC)Archiving User Change Records (BC-ADM-SEC)Archiving Authorization Change Records (BC-ADM-SEC)Archiving Profile Change Records (BC-ADM-SEC)Archiving Work Items (BC-BMT-WFM)Archiving IDocsDisplaying or Changing Archivable StatusesArchiving Functions for IDocsArchiving and Deleting IDocsListing IDoc Numbers in ArchiveIDoc SearchArchiving: Technical BackgroundAuthorizations for Idoc ArchivingArchiving: Describing Standard ReportsDatabase TablesDeleting Links with IDocsArchiving Table Change LogsTechnical Data (BC-BEW-CTL)Variant Settings for Archiving (BC-DWB-CUS)Archiving Object-Specific Customizing (BC-DWB-CUS)Archiving Link Entries (BC-SRV-ARL)Application Customizing (BC-SRV-ARL)Setting Retention Periods (BC-SRV-ARL)Archiving Archive Administration Data (BC-CCM-ADK)Variant Settings for Preprocessing (BC-CCM-ADK)Variant Settings for Writing (BC-CCM-ADK)Variant Settings for Reloading (BC-CCM-ADK)Archive Administration Data (BC-CCM-ADK)Archiving the SAP ProductConstraintsTechnical Details for ArchivingActivating the Archiving FunctionalityArchivingMonitoringSupply Permit ProcessingCreation of a Reconnection or Installation OrderCreation of a Permit NotificationOutage NotificationOrders (CS-SE/PM-WOC-MO)Order TypesMaintenance OrderService OrderInvestment OrderCalibration OrderRefurbishment OrderSpare Parts OrderOrder Processing: Internal ProcessingCreation of an OrderUse of Default Values for the OrderCreating an OrderCreating an Order for the NotificationCreating an Order Directly from a NotificationCreating an Order and Notification TogetherDetach/Replace Header Notification of OrderCreating an Order with Different Planning PlantCreating an Investment OrderCreation of a Calibration OrderCalling Up the Initial Screen for Creating an OrderCalling Up an Order in Change ModeCalling Up an Order in Display ModeWorklist for NotificationsCreating and Processing a Worklist for NotificationsDeleting of Notifications Including Operations from OrderDisplay/Change Operational Assignment of Object List EntriesAssignment of a Task List to a NotificationPlanning of an OrderEstablishment of Reference Object DataOperationUse of Operations and Sub-OperationsDescription of the OperationsDescribing an OperationControl KeyWork CenterUse of Performing Work Centers in the OperationEnhanced Work Center SearchMaterials PlanningRequirements PlanningChange of Purchase RequisitionWork Scheduling Using Bills of MaterialScheduling and Displaying Bill of Material ComponentsFind by Replacement Equipment/-ComponentsFind Material Using ClassesMaterial Where-Used ListSpecifying an AssemblyPlanning Stock MaterialPlanning Non-Stock MaterialPlanning Variable-Size ItemsPlanning Material Using a DescriptionDisplaying, Changing and Deleting MaterialPersonnel PlanningSettlement RuleCreating or Generating a Settlement RuleSettlement ReceiverObject ListEditing the Object List for an OrderDisplay/Change Operational Assignment of Object List EntriesSchedulingScheduling DataChanging Scheduling DataScheduling an OrderCopying Project Dates as Basic Order DatesDisplaying and Creating DatesWorking with Task ListsUsing Task ListsSelecting Operations for a Task ListSelection of OperationsCopying Task List Default ValuesSelecting a Task ListChanging and Displaying a Task ListSelecting a General Task ListAssignment of a Task List to a NotificationUse of Service SpecificationsProcurement Using an External Procurement SystemTransfer a PReq to an External Procurement SystemCatalog Interface (OCI - Open Catalog Interface)CostsEstimation of CostsEstimation of Planned CostsAdditional Planning FunctionsUse of RelationshipsRelationshipNetworking Orders Using RelationshipsCreating Relationships Using the Graphics FunctionCreating Relationships Using the List FunctionDisplaying, Changing and Deleting RelationshipsCreating Operations for Relationships Using the Graphics FunctioPerforming a Loop AnalysisShutdown Planning with External SystemsOrder HierarchyCreating and Displaying a Sub-OrderUse of Order AssignmentsAssignment to Profit CentersAssigning an Order to a RevisionAssigning an Order to a ProjectAssigning an Order to an Investment Program PositionAssigning an Order to Funds ManagementAssigning an Order to a Real Estate ObjectAssigning an Order to a Joint VentureExecution FactorChanging an Execution FactorUse of User DataEntering User DataBudget ManagementUse of Production Resources/ToolsAssigning PRTs to an OperationDeleting PRTs from an OperationScheduling PRTsUsing Quantity Management for PRTsUsing Status Management for PRTsCapacity PlanningCapacity Requirements Planning in Customer Service and Plant MaiPartnerCustomizing for PartnersPartner TransferEntering Partner DataControl of an OrderMaterial Availability CheckChecking Stock Material AvailabilityAvailability Check for PRTsChecking Availability of PRTsOrder ReleaseReleasing an OrderPutting an Order in ProcessLoading Order Data from the SAP System to the PCShop Papers for OrdersSettings for Printing Shop PapersDelta PrintingPrint Programs and FormsTechnical Properties of Shop PapersPrinting and Faxing of Shop PapersPrinting Shop PapersPrinting Shop Papers for Several OrdersDelta PrintingCalling Up a Print Preview and Print LogFaxing Shop PapersDisplaying and Archiving Shop PapersSending of Messages Using the Internet and SAPoffice®Sending of Short Messages Using PagingUse of Standard TextsExecution of an OrderUse of Stock and Non-Stock MaterialWithdrawing Stock MaterialDisplaying Goods MovementsFind by Replacement Equipment/-ComponentsMaterial Where-Used ListOperation Sign-Off Using Digital SignaturesWorking with Digital SignaturesCompletion of an OrderCompleting an OrderCompletion Confirmations (CS-SE-CON/PM-WOC-JC)Completion ConfirmationEntry of Completion Confirmations for OrdersEntry OptionsOverall Completion ConfirmationUsing the Overall Completion ConfirmationIndividual Setting of Overall Completion ConfirmationData for the OperationScreen Areas for Confirmation DataIndividual Time ConfirmationIndividual Time Confirmation Using Order/Operation NumberIndividual Time Confirmation Using Confirmation NumberIndividual Time Confirmation for a Standing OrderCollective Time ConfirmationUsing the Collective Time Confirmation with SelectionUsing the Collective Time Confirmation Without SelectionUsing the Pool FunctionProposing Actual DataTime SheetPDC SystemsTime Completion ConfirmationConfirming Time DataEntering a Completion Confirmation for Individual CapacitiesEntering General Data on Attendance and AbsenceList Entry of Time and Additional Data in Time ManagementTime collationConfirmation of Material UsedConfirming Material UsedEntering Used Material in Inventory ManagementConfirmation of Measurement and Counter ReadingsEntering Measurement and Counter ReadingsConfirmation of Installation and Dismantling InformationConfirming Installation/Dismantling InformationGoods Receipt for Refurbished MaterialTechnical Completion ConfirmationEntering Notification Data Valid for the Whole OrderEntering Notification Data Valid for the OrderEntering Notification Data for an Object in the Object ListAssigning an Existing Notification and Confirming DataWhen are Notification Screens Ready for Input?Operation Notification or Header Notification?Confirmation of ServicesConfirming ServicesConfirmation of External Services or External MaterialCancellation of a Time Completion ConfirmationCancelling a Completion Confirmation with Known NumberCancelling a Completion Confirmation with Unknown NumberMass CancellationDisplay of Completion ConfirmationsDisplaying Completion Confirmations for an OrderDisplaying Completion Confirmations GenerallyProcessing of Incorrect Completion ConfirmationsCost Determination and Display of Actual CostsAccounting Indicator in the Completion ConfirmationDisplaying Key Figure ValuesExample of Key Figure Value DisplayDecoupling of the Completion Confirmation ProcessesResource-Related BillingDynamic ItemsFurther Settings for Resource-Related BillingBilling Process (CS)Resource-Related Billing (CS)Billing ScenariosBilling - Scenario 1 (CS)Billing - Scenario 2 (CS)Billing - Scenario 3 (CS)Billing - Scenario 4 (CS)Billing - Scenario 5 (CS)Billing - Scenario 6 (CS)Reposting the Accounting IndicatorBilling Process (PS)Billing - Scenario 7 (PS)Processing the Expenditure ViewEditing the Sales Price ViewSettings: Sales Pricing and BillingBilling OptionsBilling Request EditorUsing the Billing Request EditorStart Delete Job for Additional DataBilling RequestCreating Billing RequestsChanging Billing RequestsCanceling a Billing RequestBilling Between Company CodesConfigurationBilling Between Company CodesIntegration of the Billing Plan and the Resource-Related BillingTechnical Completion of an OrderPerforming a Technical CompletionCanceling a Technical CompletionSettlement of an OrderSettling an Order and Order GroupSettlement: ExampleCreating an Order Group for the SettlementCreating a Selection Variant for Collective SettlementDisplaying CostsBusiness Completion of an OrderPerforming a Business CompletionCanceling a Business CompletionIssuing the System Status “Not Executed”Display and Processing of Special Order DataMaterial Where-Used ListScreen Monitoring with Traffic Light DisplayDisplay of the Action LogDocument FlowDocument selectionDisplaying Document Flow for Notifications or OrdersObtaining Maintenance Contract Info from the Document FlowSystem Status for OrdersSetting a User StatusProcessing Orders CollectivelyChanging and Displaying Order and Operation ListsPerform Mass ChangeOrder Processing: External ProcessingProcessing with an External Company as Work CenterProcessing with an Individual Purchase OrderProcessing with Service SpecificationsProcurement Using an External Procurement SystemTransfer a PReq to an External Procurement SystemCatalog Interface (OCI - Open Catalog Interface)Processing Operations ExternallyOrder Processing: Refurbishment of Repairable SparesRepairable SpareCreating a Refurbishment OrderPosting a Goods Receipt for Refurbished MaterialPosting a Goods Issue for Material to be RefurbishedProcessing Order HierarchiesAnalysis of Operations in Task ListsCreate Order from Structure List of a Technical ObjectScheduling Appointments for Service OrdersChange Appointment Schedule for Service OrderNotifications (CS-CM-SN/PM-WOC-MN)Maintenance Notifications (PM-WOC-MN)Maintenance NotificationMalfunction ReportMaintenance RequestActivity ReportUser-Specific Notification TypesMaintenance Processing for Unplanned TasksService Notifications (CS-CM-SN)Service NotificationCustomer NotificationActivity ReportService RequestUser-Specific Notification TypesSpecial Functions in the Service NotificationEntry of Partner Data in a Service NotificationTransfer of One-Time Customer DataCredit Limit CheckIncoming CallsOutgoing CallsTask Determination and Notification MonitoringParameters for Task DeterminationAutomatic Determination of TasksExample: Automatic Determination of TasksNotification MonitoringMonitoring of Response TimeService Notifications in the Internet (CS-CM-SN)Process Flow (Service Notifications)Application Example (Service Notifications)Creating, Changing and Displaying a NotificationConfiguration of User Default ValuesEntering a Notification Header TextEntering ItemsData from the Copy ModelAssignment of a Task List to a NotificationCauseEntering Causes for an ItemProcessing Different Notification DataEntering Breakdown Data and DurationSpecifying a PriorityEntering Measurement DocumentsLinking a Document from Document ManagementPerform Mass ChangeDisplaying the Action Log for a NotificationDisplaying Changes in NotificationsDisplaying an Installed Base from the NotificationDigital Signature in NotificationsPartnerCustomizing for PartnersPartner TransferCreating a Partner for the NotificationCalling Up Partner InformationReference ObjectSpecifying and Changing Reference ObjectsCalling up Object InformationTime ZonesTaskEntering TasksStatus Management for TasksAutomatic Determination of TasksExample: Automatic Determination of TasksFollow-Up Actions for TasksActivityEntering ActivitiesCatalog ProfileCopying Another Catalog ProfileChanging the Catalog ProfileAction BoxStandard Follow-Up Functions (Activities)Standard Follow-Up Functions (Tasks)Shop Papers for NotificationsSettings for Printing Shop PapersDelta PrintingPrint Programs and FormsTechnical Properties of Shop PapersPrinting and Faxing of Shop PapersPrinting a Maintenance Notification in FullPrinting a Notification ItemPrinting/Faxing Shop Papers for Several NotificationsFaxing Shop PapersViewing the Print LogArchiving Shop Papers in ArchiveLinkDownloading a NotificationSending of Short Messages Using PagingSending of Messages Using the Internet and SAPoffice®Use of Standard TextsPutting Notifications in ProcessAssignment of Notifications to OrdersWorklist for NotificationsCreating and Processing a Worklist for NotificationsDeleting of Notifications Including Operations from OrderDisplay/Change Operational Assignment of Object List EntriesAssignment of a Task List to a NotificationCreating an Order from a Notification in the BackgroundCreating an Order Directly from a NotificationAssigning an Order to a NotificationAssigning a Notification to an OrderCreating a Notification for the OrderDeleting an Assignment Between Notification and OrderPostponement of NotificationsNotification CompletionNotification HistoryCompleting a Notification DirectlyCompleting a Notification from the OrderPutting a Notification in Process AgainEntering Technical FindingsDeletion of NotificationsSelection of NotificationsExecution of Functions for Several NotificationsCreating an Order for Several NotificationsSelecting Items, Tasks and ActivitiesDisplaying the PortfolioCalling up GraphicsDocument FlowDisplaying Document Flow for Notifications or OrdersDocument selectionObtaining Maintenance Contract Info from the Document FlowEvaluation of NotificationsStatus Management in NotificationsDisplaying a StatusAssigning System Statuses AutomaticallySetting/Resetting User StatusEntering Responsibilities (Workflow Connection)InterfacesGIS Business ConnectorGIS Connector PackageExample Use of GBCScheduling and DispatchingOutage ManagementIDoc Interface/Electronic Data InterchangeBAPI User Guide CA-BFA)BAPI Programming Guide Reference (CA-BFA)Mobile Asset Management for Utilities