Integration of EIC and HCM Processes and Forms 

Use

The integration of Employee Interaction Center (EIC) and HCM Processes and Forms (as part of the HR Administrative Services component), both web-based applications, makes it possible to support EIC agents and personnel administrators when handling personnel business processes.

EIC agents can launch and track processes from HCM Processes and Forms directly from the EIC application. To do this, the EIC agents have access to the process browser . The can also launch processes or receive and complete work items in their agent inbox as the processor of process steps.

HR administrators can receive follow-up activities from the EIC and call up activities from the EIC in their central worklist. They can also launch processes and create work items in the agent inbox of EIC agents as part of these processes.

Prerequisites

You have switched on the ASR_INT constant in the EIC constant table THREIC_CONSTANTS. You can adjust this setting in the IMG activity Employee Interaction Center ® Interaction Center Web Client ® Application Functions ® Basic Settings ® Define Application Constants.

Features

In activity processing, EIC agents see processes related to an activity in the Processes area.

In order for a user to see a list of all processes that can be launched for an employee in the process launch application, you can add the no restrictions option to the selection of process groups for launching a process. You do this in the activity profile. Alternatively, you can set which processes the system offers for which category or subcategory. To do this, assign process groups to EIC categories and EIC subcategories in Customizing for the EIC under Interaction Center Web Client ® Application Functions ® Activity ® Integration with HCM Processes and Forms ® Assign Process Groups to Categories/Subcategories. If you neither choose the no restrictions option nor assign process groups to categories and subcategories, then the user cannot launch any processes.

EIC agents and personnel administrators have the following options in the integration of EIC and HCM Processes and Forms:

●      If the owner of an activity cannot directly process the activity him- or herself, then it is possible for him/her to create a follow-up activity from the activity. If so, the process for follow-up activities is triggered.

●      EIC agents can launch and handle pre-defined personnel management processes (for example, birth of a child and maternity leave) directly from the EIC application through activity processing.

●      EIC agents can track launched processes using the EIC application by monitoring follow-up activities, responsibilities, and appointments. You can access the process browser directly from the EIC application using the navigation bar. This way, you can receive information on the process flow.

●      EIC agents can open and perform from the EIC inbox either workflow work items that they have received via their integration into the process flow or work items that were created while handling a process. Forms that need to be processed are displayed directly in the EIC application.

●      Personnel administrators can call up an activity and launch a process for that activity using the follow-up activity in the central worklist. You can also directly change the activity (for example, create notes, add contacts, and so on) and change the status of the follow-up activity. You can process and forward forms directly on your computer screen using SAP Interactive Forms by Adobe.

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