Knowledge Center for SAP Customer Relationship Management (SAP CRM)
SAP CRM 7.0
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Release Notes*
Overview of what features are new and changed in a release of SAP CRM.
Installation, Upgrade, Master and Operation Guides*
Information about the installation, technical upgrade and operation of SAP CRM.
Security Guide*
Guidelines and recommendations about system security.
Product Availability Matrix*
Quick reference for technical and release planning.
Configuration Documentation
Configuration documentation by business scenario. You can find this in your SAP Solution Manager system. For more information, see
FAQ for SAP Solution Manager in CRM*.
Scenario Descriptions
Detailed descriptions of business scenarios and business processes delivered with SAP CRM, organized by key capability. Note that not all the hyperlinks
will work, but you can find the complete information in your SAP Solution Manager system.
English,
German
Customizing
You can find information on Customizing in the SAP Customizing Implementation Guide of your SAP CRM system.
Application Help
Detailed information intended for consultants and project team members about the functional possibilities of SAP CRM.
English,
German
Online Knowledge Products
Role-specific learning maps that give you timely, firsthand information on the implementation and operation of SAP CRM. For information about eligibility and access, see the following
information.
SAP CRM 2007 (6.0)
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Release Notes*
Overview of what features are new and changed in a release of SAP CRM.
Installation, Upgrade, Master and Operation Guides*
Information about the installation, technical upgrade and operation of SAP CRM.
Security Guide*
Guidelines and recommendations about system security.
Product Availability Matrix*
Quick reference for technical and release planning.
Configuration Documentation
Configuration documentation by business scenario. You can find this in your SAP Solution Manager system. For more information, see
FAQ for SAP Solution Manager in CRM*.
Implementation Guide
Detailed instructions on Customizing. You can find this information in the Implementation Guide (IMG) of your SAP CRM system.
Application Help
Detailed information intended for consultants and project team members about the business scenarios and functional possibilities of SAP CRM.
English,
German,
Japanese,
French
Business User Documentation*
This is the online help for business users. It is available via the help links on the user interface of SAP CRM.
Online Knowledge Products
Role-specific learning maps that give you timely, firsthand information on the implementation and operation of SAP CRM. For information about eligibility and access, see the following
information.
SAP CRM 5.0
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Release Notes*
Overview of what features are new and changed in a release of SAP CRM.
Installation, Upgrade, Master and Operation Guides*
Information about the installation, technical upgrade and operation of SAP CRM.
Security Guide*
Guidelines and recommendations about system security.
Product Availability Matrix*
Quick reference for technical and release planning.
Configuration Documentation
Configuration documentation by business scenario. You can find this in your SAP Solution Manager system. For more information, see
FAQ for SAP Solution Manager in CRM*.
Implementation Guide
Detailed instructions on Customizing. You can find this information in the Implementation Guide (IMG) of your SAP CRM system.
Application Help
Detailed information intended for consultants and project team members about the business scenarios and functional possibilities of SAP CRM.
English,
German (DVD 50078654) |
Japanese (DVD 50080385)
Online Knowledge Products*
Role-specific learning maps that give you timely, firsthand information on the implementation and operation of SAP CRM. For information about eligibility and access, see the following
information.
SAP CRM 4.0
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Statement of Direction
Detailed overview of new and enhanced features. The book can be ordered for customers through their SAP account manager.
Release Notes*
Overview of what features are new and changed in a release of SAP CRM.
Installation, Upgrade, Master and Operation Guides*
Information about the installation, technical upgrade and operation of SAP CRM.
Security Guide*
Guidelines and recommendations about system security.
Product Availability Matrix*
Quick reference for technical and release planning.
Configuration Documentation
Configuration documentation by business scenario. You can find this in your SAP Solution Manager system. For more information, see
FAQ for SAP Solution Manager in CRM*.
Implementation Guide
Detailed instructions on Customizing. You can find this information in the Implementation Guide (IMG) of your SAP CRM system.
Application Help
Detailed information intended for consultants and project team members about the business scenarios and functional possibilities of SAP CRM.
English,
German (DVD 50070215) |
French (DVD 50072865) |
Japanese (DVD 50072864)
Online Knowledge Products*
Role-specific learning maps that give you timely, firsthand information on the implementation and operation of SAP CRM. For information about eligibility and access, see the following
information.