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Business changes rapidly. Demands increase, new products are launched; business moves at light speed.
Call on SAP Best Practices' decades of experience for your business solutions.
SAP Best Practices for Customer Relationship Management include
predefined generic business scenarios that handle the most important business requirements,
covering the following key areas of SAP CRM:
- Marketing
- Sales
- Service
- Analytics
In the area Scenarios, all scenarios in scope of SAP Best Practices for CRM are given.
The respective scenario overview pages briefly describe the scenario content and process flow. For each
scenario, a business process documentation provides a detailed application-focused description of individual business processes.
Interested in more scenarios?
Extend your solution based on SAP Best Practices for CRM with additional business scenarios from other SAP Best Practices versions.
- SAP Best Practices Baseline packages can be used in all areas where an industry package is not available. It comprises generic business scenarios,
for example the SAP Best Practices Baseline package for Germany.
- Industry packages are designed to
meet industry-specific needs, for example SAP Best
Practices for High Tech, or SAP Best Practices for
Consumer Products.
- SAP Best Practices cross-industry packages
provide predefined business scenarios that focus on the
areas of customer relationship management, supply chain
management, enterprise portal, and business
intelligence.
For more information on all available SAP Best Practices
versions, visit the
SAP Best Practices home page on the Service
Marketplace.
For more information on SAP Best Practices
scenarios such as scenario overviews, end user
documentation, and configuration guides, see the
section "SAP Best Practices" on the
SAP Help Portal. |