Building Block Library

The following table shows all building blocks available for SAP Best Practices for CRM - V1.2007 and gives you access to their documentation.


Building Block Name Key Capability
Marketing Sales Service Analytics
B01: CRM Generation x x x x
C71: CRM Connectivity x x x x
C72: CRM Connectivity (Standalone) x x x x
C04: CRM WebClient User Interface x x x
B09: CRM Customizing Replication x x x x
C01: CRM Organizational Model x x x x
C02: CRM Organizational Model (Standalone) x x x x
C05: CRM Organizational Model with HR Integration x x x x
C03: CRM Master and Transaction Data Replication x x x x
C10: CRM Central Master Data x x x x
C09: CRM Central Master Data (Standalone) x x x x
B08: CRM Cross-Topic Functions x x x x
C11: CRM Marketing Master Data x
C22: CRM Lean Campaign Management x
C37: CRM Lead Management x
C23: CRM Basic Sales x
C31: CRM Activity Management x
C36: CRM Account and Contact Management x
C32: CRM Opportunity Management x
C06: CRM Territory Management x
C13: CRM Service Master Data x
C26: CRM Service x
C40: CRM Service (Standalone) x
C28: CRM Complaints x
C78: CRM Interaction Center x x x
C33: CRM Teleservice x
C74: CRM E-Service x
C41: CRM Interactive Reporting x
I15: BI Analytics Installation Guide x
B84: BI Connectivity x
B03: General Settings for BI Integration x
BS4: Basic Configuration - CRM Analytics x
B72: CRM Marketing Analysis x
B73: CRM Sales Analysis x
B91: CRM Service Analysis x
B74: CRM Customer Interaction Center Analysis x
BS3: Basic Configuration - Sales Analytics x
SAA: Sales Analysis (ERP) x