Returns and Complaints

Creates a complaint and credit memo followed by shipping the goods back with a quality check and goods are moved to unrestricted or blocked stock.

This scenario describes sales order returns processing. The process starts a return sales order with reference to the original invoice for the goods. An RMA document is printed and forwarded to the customer to be attached to the incoming goods. The goods are shipped back, a return delivery is created with reference to the RMA, and the material is received into return stock. The return stock location is set as non-MRP relevant. The goods are inspected and either selected for return to stock or scrap. A credit memo is created from the billing run and posted to the customer's account.

This scenario consists of the following steps:

• A return order is created
• A return delivery is created
• The goods issue is posted
• The billing (credit) is created

• System integrated processing of Customers Returns and Complaints