SAP Business Communications Management provides an advanced, all-IP communication solution for multichannel contact centers and contact-intensive, multisite organizations. It replaces traditional communications systems hardware with a software-based IP telephony solution that can help make your staff's interactions with customers and partners more effective.

With SAP Business Communications Management, you can:

• Manage your organizational resources across functions and locations and better leverage organizational know-how

• Give your customers a smooth, consistent experience across all avenues of contact, including voice, e-mail, chat, text messaging, and fax

• Reduce your total cost of ownership